Product design and design leadership
I build complex products, teams and capabilities.
I set product and design direction and stay hands-on: designing, prototyping and testing high-stakes enterprise software, including AI-enabled products and AI-assisted ways of designing them.
25 years
Enterprise software across insurance, legal technology, banking, energy and consultancy.
Product and AI transformation
From established desktop products to connected cloud platforms, AI-assisted workflows and agentic product experiences.
Enterprise leadership
Built UX capability within WTW’s Insurance Consulting and Technology business and lead the company-wide UX & Accessibility Community of Practice across a 40,000-person organisation.
AI-enabled delivery
Shifted UX and discovery upstream and introduced AI-assisted product definition, prototyping and design-to-code workflows.
Selected work
Designing the product, the process and the capability
Three case studies: designing a difficult financial product, designing how people and AI create products together, and making good product design repeatable across an organisation.
About
Product leadership in complex enterprise environments
I am a senior product and UX leader with 25 years of experience working on specialist software, complex organisations and the systems that connect them.
At WTW, I work within Insurance Consulting and Technology, a specialist InsurTech business spanning pricing, reserving, capital, life, underwriting and shared enterprise platforms.
My work spans product direction, hands-on design, organisational capability, team leadership and AI-enabled delivery, alongside leading WTW-wide UX and accessibility communities across a 40,000-person organisation.
Before WTW I led UX at LexisNexis and designed enterprise and financial software at Barclays Investment Bank, BNP Paribas and in consultancy, starting from a background in architecture.